Table 1 Minimum regional requirements and sampled clinics

Location and average number of MIS per year)

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North (industrial area);

= regional average (2000/year)

Centre (metropolitan area);

> regional average (11,000/year)

South (agricultural area);

< regional average (800/year)

 - Human

1 line manager

1 doctor per day

2 nurses per day

1 dedicated admin. Worker per day

intercultural mediators (no. depending on need)

1 line manager

3 doctors

6 nurses

1 dedicated admin. Worker

1 intercultural mediator (+  2 available on demand)

1 line manager

2 doctors

2 nurses

4 intercultural mediators also in charge of registration procedure

1 admin. Line manager

8 doctors

1 nurse

3 non-dedicated admin. Workers

no intercultural mediators

 - Physical

i. opening hours:

6 h/week (min. 2 days/week)

ii. physical settings:

dedicated reception desk and medical room (appropriate setting to guarantee confidentiality on health/legal status of the person)

i. opening hours:

6 h/week

(3 days/week)

ii. physical settings:

dedicated reception desk and medical room

i. opening hours:

35 h/week

(5 days/week)

ii. physical settings:

dedicated reception desk and medical room

i. opening hours:

registration desk: 40 h/week (5 days/week)

medical room:

3 h/week

(5 days/week)

ii. physical settings:

Non-dedicated registration desk and dedicated medical room